Cumbrian woman loses thousands of pounds to cashpoint scammers
Last updated at 11:33, Wednesday, 29 February 2012
A bank customer in Brampton had thousands of pounds wiped from her account after falling victim to a sophisticated cash machine scam.
Have your say
I am an ATM Fraud analyst and can advise that great lengths are gone to in order to protect our customers from fraud, without doubt protecting our customers integrity is at the forefront of everything we do.
Where the onus is on banks to protect the machines where possible (ie where a solution exists), the manufacturers to keep on top of the new frauds and to factory fit solutions, and the police to capture the fraudsters, our customers too have responsibility to protect their own PIN number- without which the cloned card is useless.
"It is not up to us to check the machine as it belongs to the bank or the company who run these machines how often do a bank person leaves the bank to check these machines ....... never , it`s their problem not our`s" i would like to say steve i work in a bank and we twice daily check our cash machines on the exterior. Luckily, our cash machine has not been tampered with, however there are some unlucky customers whom we recover their fraud for using other tampered cash machines. So, whilst it is our cash machine and our problem if it did happen-attitudes like your own does not help prevent fraud. Shield your pin and be vigilant and if you note anything out of the ordinary report it.simple.
Be very careful of someone who rings you up and says 'there is a security alert on your account'. This is very definitely fraud, happened to us the first time and we were taken in and relieved of Â£2300 which the bank returned immediately. However, I now have countless voicemail messages from someone who says she is 'Lee from my local bank' ALL banks use automated services now to verify your authority, if you get a person ringing hang up immediately and ring your bank. There are suspicions that the criminals were actually working in the bank call centre. However, what does annoy me is that each time I report this the person on the other end of the phone is more interested in selling me identity fraud. I have also had someone ringing from an insurance company asking how much money I had!! Be wary of EVERYTHING, never give details over the phone and check any cash machines you are using both for devices and people standing around. If it is true that criminals are working in the call centres then there really isn't much escape for anyone. I realise this is not much to do with the article, but we were taken in so easily I felt the need to warn everyone. Don't think it won't happen to you.